LET US GUIDE YOU
The purpose of this Financial Services Guide (FSG) is to help you make an informed decision about the
services we offer and whether they are suited appropriately to meet your needs. This FSG provides you
with important information on how to engage with one of our advisers.
This FSG should be read in conjunction with the Adviser Profile and covers the following:
• Information about Australian Mortgage and Financial Advisers Pty Ltd - AMAFA as a licensee
• Details on how you may instruct your adviser
• Who will be responsible for providing the financial services
• Details of the financial services and/or products AMAFA can provide
• The documents you may receive
• Remuneration received by your adviser
• Other forms of remuneration or benefits
• Privacy (i.e. collection and handling of your personal information)
• The complaints procedure
• Compensation arrangements in place
Please take the time to review this document before engaging our services.
Throughout this FSG, Australian Mortgage and Financial Advisers Pty Ltd is referred to as “we”, “us”, “our” or any variations. The term “adviser” refers to Australian Mortgage and Financial Advisers Pty Ltd’s authorised representatives.
Australian Mortgage and Financial Advisers Pty Ltd (AMAFA) ABN 26 088 464 939 is an Australian Financial Services Licensee (AFSL 389206).
Distribution of the Financial Services Guide (version 4) by the providing entity has been authorised by Australian Mortgage and Financial Advisers Pty Ltd.
Authorisation date: 12th November 2018
Who we are and what we stand for
Established in 1999 as a mortgage broking business,AMAFA has grown into a Full Financial Services company. We have both an Australian Financial Services Licence (AFSL) and an Australian Credit Licence (ACL). The foundation of our business is based on providing an ethical, honest and professional service. We believe every client must be able to make an informed decision on a strategy or product which has been tailored to their individual needs and circumstances.We are committed to building long-term relationships with our clients.
Your adviser provides financial advice and services on behalf of AMAFA and accordingly we are responsible for the financial advice and services they provide. Our advisers are committed to providing quality financial advice and a wide choice of products and/or services to suit individual client circumstances. Your adviser is obliged by law to act in your best interests and provide appropriate advice when providing financial advice to you. As part of our commitment to you, AMAFA advisers adhere to the Code of Conduct of the Association of Financial Advisers (AFA).
The Adviser Profile
Prior to providing any personalised financial advice products and/or services our advisers are required to provide you with a copy of this FSG along with an Adviser Profile. The Adviser Profile contains important information
about your adviser. This includes their Authorised Representative number and/or Corporate Authorised Representative number (if applicable), accreditations, qualifications and experience, areas of advice and types of financial services they can provide, details of how they get paid and fees that you may be charged. If you have not received an Adviser Profile, please ask your adviser for a copy or contact us (see page 8 for contact details).
What We Can Provide
AMAFA is licensed to provide financial product advice on the following services:
• Wealth creation strategies
• Life insurance advice
• Superannuation strategies
• Debt reduction strategies
• Cash flow management
• Retirement planning
• Aged care strategies
• Estate planning strategies
We can advise in the following products:
• Basic deposit products
• Life insurance (personal and business)
• Managed investments
• Investor Directed Portfolio Services (IDPS)
• Retirement Savings Accounts (RSA)
• Self-managed superannuation
AMAFA maintains an Approved Product List (APL). Subject to attaining required accreditation, your adviser is able to recommend any product on the AMAFA APL. There may be instances where your adviser will need to consider products outside of the APL. In these cases, your adviser may apply to AMAFA’s Research Department to obtain a one-off product
approval. Documents You May Receive If you decide to obtain personal financial advice, your adviser will need to determine your needs, objectives and relevant financial circumstances. At the initial advice appointment, your adviser will
typically gather the relevant information by using a client data collection form. You will be asked to provide accurate information about your personal and financial situation and keep your adviser informed of any changes to your relevant
Your adviser will also need to verify your identity.When your adviser provides personal financial
advice to you, you may receive one or more of the following documents:
• Letter of Engagement
• Statement of Advice (SoA)
• Statement of Further Advice (SoFA)
• Record of Advice (RoA)
• Product Disclosure Statement (PDS)
• Fee Disclosure Statement (FDS)
• Renewal Notice
The SoA will set out the advice that has been tailored to your specific circumstances and provide you with details of all relevant disclosures including details of any remuneration payable. Where you receive ongoing or further advice a SoFA
and RoA may be provided. A PDS will be provided if a product recommendation is made and includes detailed information on the financial product including features, benefits, conditions, costs and cooling off rights (if
applicable). An FDS will be issued to you in instances where you enter into an Ongoing Fee Arrangement with your
adviser for a period greater than 12 months. The FDS will contain information about the services you were entitled to receive, the services you actually received and the fees you paid during the period. The FDS will be provided to you annually. Should you commence an ongoing fee arrangement for the first time after 1 July 2013 (or in circumstances where the ongoing fee arrangement is significantly varied after 1 July 2013), your adviser will also issue a Renewal Notice every 2 years. The Renewal Notice will give you the option of renewing the ongoing fee arrangement.
You may request in writing a copy of any advice document up to seven (7) years after the advice has been given.
How to Give Instructions Your adviser may accept your instructions by phone, letter, email or fax. In some instances, your
adviser can only accept written instructions from you and they will let you know when this occurs.
Your adviser is required to maintain physical or electronic records of documentation for any financial advice given to you, including information that personally identifies you and/or contains information about you. These records are required to be retained for at least seven (7) years. If you want to access your personal information at any time, please let us
know. You have the right to not provide personal information to your adviser. However, in this case, your adviser will warn you about the possible consequences and how this may impact on the quality of the advice provided. Additionally, your adviser may also decline to provide advice if they feel they have insufficient information to proceed.
Disclosure of Information
Throughout the advice process, your personal information may be disclosed to other services providers. These may include:
• Financial product providers
• Financial planning software providers
• Administration and paraplanning service providers
AMAFA may engage third party service providers to assist in the provision of products or services. Some services may require disclosure of personal information to service providers outside Australia including the Philippines. The purpose of such disclosure is to facilitate the provision of financial services including the preparation of financial advice documents for AMAFA advisers. All reasonable steps will be taken to ensure that offshore service providers comply with the Privacy Act 1988.
The cost of providing a financial product or service to you will depend on the nature and complexity of the advice, financial product and/or service provided. Generally, whenever your adviser provides a recommendation for a financial product or service, your adviser may be remunerated through either:
• An initial fee for service; or
• An ongoing fee for service; or
• A contribution fee or implementation fee; or
• Commission payments from product providers where applicable; or
• A combination of any of the above.
All fees or commissions are initially paid to AMAFA before being distributed in full to your adviser or to the relevant Practice.
AMAFA receives a flat fee / and or percentage of the adviser’s remuneration for the provision of services required under its Australian Financial Services Licence.
Should you be referred to your adviser by a third party, such as an Accountant or Mortgage Broker, the third party may receive a fee for the referral. You will receive more detailed information concerning any referral fee in your SoA or other
Other Forms of Remuneration or Benefits
AMAFA and/or its advisers may receive nonmonetary benefits where:
• The amount is less than $300 and identical or similar benefits are not given on a frequent basis;
• The benefit has a genuine education or training purpose (including attendance to conferences) and is relevant to providing financial product advice; and/or
• The benefit consists of the provision of information technology software or support and is related to the provision of financial product advice in relation to the financial products issued or sold by the benefit provider Payments or benefits received are disclosed in a register. A copy of the register is available upon request.
Neither your Adviser nor the Licensee have any association or relationship with the issuers of financial products that might reasonably be expected to be capable of influencing them in the provision of financial services.
AMAFA and its related companies may receive payments or benefits from product providers in return for granting rights such as being recognised as a sponsor and the right to promote their product and give presentations at conferences and/or
professional development training days. AMAFA may use these payments to pay for costs associated with such conferences, training or professional development days.
AMAFA maintains a group policy which includes appropriate Professional Indemnity Insurance cover for AMAFA as required by the Corporations Act 2001.
Reporting Your Concerns
If you have a complaint about any financial service provided to you by your adviser, you should take the
1. Contact the Claims team at AMAFA to discuss your complaint.
Phone: 07 33782056
P O Box 1006 Kenmore
2. We will acknowledge receipt of a complaint immediately, however, where this is not possible, acknowledgement will be made as soon as practicable.
3. We will then investigate the complaint and respond to you within 45 days. Some complex matters may require an extension to thoroughly investigate the complaint and bring it to resolution.
4. If you are not fully satisfied with our response, you have the right to lodge a complaint with the Australian Financial
Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.
5. The contact details for AFCA are:
Phone: 1800 931 678 (free call)
Mail: GPO Box 3, Melbourne VIC 3001
Furthermore, the Australian Securities and Investments Commission (ASIC) has a free of charge information line on 1300 300 630, which you may use to obtain information about your rights and to make a complaint.
182 Huntingdale Street
Pullenvale QLD 4069
T: (07) 33782056
F: (07) 33782069
For contact details of our various adviser offices,
please visit our website at https://amafa.com.au.
For More Information:
Please visit moneysmart.gov.au for more
information on financial advice.
Your adviser is Stevin Carvalho, ASIC Authorised Representative No. 334809 of The Trustee for Stevin Carvalho Family Trust trading as Wealth Assure, Corporate Authorised Representative No. 1266852 of Australian Mortgage and Financial Advisers Pty Ltd, Australian Financial Services License No. 389206.
Stevin Carvalho’s contact details are:
Office Address: PO Box 1102
Werribee Plaza, VIC 3029
Mobile (Direct): 0414 683 911
Stevin is authorised and specialises in the following areas:
• Life Risk Insurance Products
• Superannuation - Insurance advice within Superannuation only
Stevin Carvalho’s qualifications are:
• Diploma of Financial Services
• Advanced Diploma of Financial Planning
• Self-Managed Superannuation Fund Adviser (Personal Advice)
• Bachelor of Commerce (Financial Accounting and Auditing)
Copyright © 2018 Wealth Assure - All Rights Reserved.
Stevin Carvalho is a Sub-Authorised Representative ARN 334809 of The Trustee for Stevin Carvalho Family Trust trading as Wealth Assure ,Corporate Authorised Representative 1266852 of Australian Mortgage and Financial Advisers Pty Ltd. AFSL Number 389206 ABN: 26 088 464 939